For years, the default solution for households that needed regular, comprehensive home help in Singapore was a live-in domestic helper. It worked — but it came with a fixed set of trade-offs: a full-time salary, levy, accommodation, and a level of commitment that not every household actually needs.
More Singapore families are now asking a different question: what if you could get the same quality of help, covering the same range of tasks, without the live-in arrangement, like a live out helper?
That’s what Urban Company’s Premium Helper service is built for.
What Is a Premium Helper?
A Premium Helper is a trained, experienced live-out helper who comes to your home on a regular schedule — anywhere from 1 to 5 times a week — and handles the full range of household tasks that a live-in helper would typically cover.
The difference from a standard part-time cleaner is significant. A part-time cleaner focuses on cleaning. A Premium Helper covers cleaning and everything beyond it: cooking, laundry, ironing, meal prep, pet care, and general household management. It’s comprehensive home help, delivered on your terms.
Every Premium Helper on the Urban Company platform is drawn from the top 10% of rated professionals. Most have previous experience as live-in domestic workers — they know how Singapore households run, they’re familiar with local cooking and household preferences, and they work independently without needing to be briefed on every task.
What Does a Premium Helper Cover?
A Premium Helper can handle the full scope of household tasks — everything a live-in helper would do, with the exception of childcare and eldercare.
Cleaning
Full home cleaning — vacuuming, mopping, bathroom scrubbing, kitchen cleaning, dusting, and surface wiping throughout the home.
Laundry
Washing, drying, folding, and organising clothes. Handling delicates appropriately and managing laundry loads efficiently.
Ironing
Shirts, trousers, dresses, school uniforms, work clothes — ironed and hung or folded.
Meal Prep and Cooking
From chopping and prepping ingredients to cooking full meals. If you have specific recipes, dietary requirements, or cuisine preferences, your helper works to those. Many Premium Helpers are experienced in local Singapore cooking — Chinese, Malay, Indian, and Western.
Pet Care
Feeding, basic grooming, and companionship for pets at home during the session.
General Household Organisation
Tidying, organising, decluttering, and keeping the home running smoothly between visits.
What’s not covered: childcare and eldercare. For safety and regulatory reasons, these fall outside the scope of the Premium Helper service.
Premium Helper vs Full-Time Live-In Helper — The Real Comparison
This is the decision most households considering Premium Helper are working through. Here’s how the two options compare honestly.
Cost
A full-time live-in domestic helper in Singapore typically costs $700–$900/month in salary, plus the monthly levy ($300 for most households), accommodation, food, and other expenses. Total monthly cost for most households: $1,200–$1,500 or more.
A Premium Helper coming 3 times a week at 3 hours per session works out to approximately $804/month at routine pricing. For many households, that’s comparable — and for households that don’t need daily help, it’s significantly less.
Privacy and Space
Live-in helpers share your home full-time. For households that value privacy — particularly those in smaller HDB flats or condos where a separate helper’s room isn’t practical — a live-out arrangement removes that tension entirely. Your helper arrives, does the work, and leaves.
Flexibility
With a Premium Helper, you choose how often they come — 1 to 5 times a week — and you can adjust that over time. There’s no long-term employment contract, no notice period, and no administrative process if your needs change.
Consistency
This is where Premium Helper matches what live-in arrangements do well. The same helper is assigned to your home for every visit. They learn your preferences, your household rhythms, how you like things done. Over time, that familiarity makes each visit more efficient and less effortful for you.
Experience
Urban Company’s Premium Helpers are the top 10% of rated professionals on the platform. Most have extensive prior experience as live-in domestic workers — they’ve managed full households before and work without needing supervision or detailed instruction.
Premium Helper Pricing Singapore
Routine Sessions (same helper, recurring schedule)
| Frequency | 3 Hours | 4 Hours |
|---|---|---|
| 2x per week | $67/session | $79/session |
Sessions are available 1 to 5 times per week. Pricing is for routine bookings — the same helper assigned to your home on a recurring schedule.
Multi-Session Packs (pay upfront, redeem at your convenience)
| Pack | Price |
|---|---|
| 4 visits — 3 hours | $316 |
| 4 visits — 4 hours | $408 |
Multi-session packs are ideal for households with irregular schedules who want the quality of a Premium Helper without committing to a fixed weekly routine. Pay upfront, book sessions when you need them.
Who Is Premium Helper Best Suited For?
Dual-income families in 3–5 room HDBs or condos where both partners work full-time and household management — cooking, cleaning, laundry — consistently falls through the gaps on weekday evenings and weekends.
Households transitioning away from a live-in helper who want to maintain the same standard of home help without the live-in arrangement.
Families with specific cooking needs — dietary requirements, local cuisine preferences, or simply a preference for home-cooked meals — who need someone experienced enough to handle a kitchen independently.
Pet owners who need reliable, consistent care for their animals during the day.
Landed and larger condo households where the scope of work is too broad for a standard 2–3 hour part-time cleaning session.
How to Get Started
Booking a Premium Helper through Urban Company takes a few minutes. You choose your preferred session frequency, duration, and schedule — and Urban Company matches you with a suitable helper from the top-rated pool.
For routine bookings, the same helper is assigned to every session from the start. If for any reason a match doesn’t work, Urban Company will rematch you.
Frequently Asked Questions
What is a Premium Helper in Singapore?
A Premium Helper is a trained, experienced live-out professional who visits your home on a regular schedule to handle the full range of household tasks — cleaning, cooking, laundry, ironing, meal prep, and pet care. They’re drawn from the top 10% of rated professionals on the Urban Company platform, most with prior live-in domestic worker experience.
How is a Premium Helper different from a part-time cleaner?
A part-time cleaner focuses on home cleaning. A Premium Helper covers cleaning plus cooking, laundry, ironing, meal prep, and pet care — the full scope of what a live-in helper would handle, minus childcare and eldercare.
How much does a Premium Helper cost in Singapore?
Routine sessions start from $67 for a 3-hour visit at 2 times per week. Multi-session packs start from $316 for 4 visits at 3 hours each, redeemable at your convenience.
Can I have the same helper every visit?
Yes. For routine bookings, the same helper is assigned to your home for every session. They become familiar with your household, your preferences, and how you like things done — no briefing from scratch each time.
How often can a Premium Helper come?
Anywhere from 1 to 5 times per week, depending on your household’s needs.
Does a Premium Helper do cooking?
Yes. Premium Helpers can handle meal prep and full cooking, including local Singapore cuisine. If you have specific dietary requirements or recipes, your helper works to those.
What’s not covered by a Premium Helper?
Childcare and eldercare are outside the scope of the service for regulatory and safety reasons.
